Privacy policy
Last updated: 02/07/2024
This Privacy Policy describes how Qsilica UK (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qsilica.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
PRIVACY POLICY
At Planet Health we are committed to protecting the privacy of your personal information. As part of our commitment we will at all times comply with the National Privacy Principles established under the Australian Privacy Act 1988 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out what personal information we collect:
- how and when it is collected
- what we use it for now
- how we will use it in the future
- details of any third parties to whom we may disclose your personal information.
If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Policy contact us.
CONSENT
By accessing or using this site, you agree to the terms of this Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
CHANGES TO OUR PRIVACY POLICY
We may change our Privacy Policy occasionally so please check this page from time to time. Any changes to the Privacy Policy will become valid 30 days after it has been posted on the site.
We will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.
PERSONAL INFORMATION WE COLLECT
When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.
We will also collect personal information from you at other times, such as if you register to receive email updates from us. This will be used to provide you with information about our products.
Where you have consented to our doing so we may share the information you have provided with other carefully selected companies or organisations in order that they may inform you of their products and services.
In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as
- processing payments
- carrying out promotional services
- data management
We will only provide these companies with the information that they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the National Privacy Principles.
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
- conform to any requirements of law
- comply with any legal process
- to prevent and detect fraud
- to protect and defend the rights and property of Planet Health
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.
We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of the National Privacy Principles to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
SENDING YOUR DATA OVERSEAS
It may be necessary for us to transfer your information to countries outside Australia that do not provide the same level of protection as Australia. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Policy and the National Privacy Principles and other applicable data protection laws so that your personal data is kept secure.
WEBSITE LINKS
Our website provides links to other websites that are not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The owners of these linked websites are not under a duty to comply with our Privacy Policy so we advise that you carefully review any terms and conditions, other privacy statements or policies appearing on those websites, as your use of those sites may be subject to them.
ACCESS TO INFORMATION
You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting us at the contact details below.
SECURITY OF PERSONAL INFORMATION
Planet Health has a committed Security Policy and will hold and use your personal data strictly in accordance with the National Privacy Principles. We will retain copies of the information provided when you register on the website and order any products on the site. We implement a number of sophisticated security measures to ensure the safety of any personal information provided.
- Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
- When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure . This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
- All sensitive and credit/debit card information you supply to Planet Health is transmitted via Secure Socket Layer (SSL).This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number.
- Planet Health uses online bank secure servers provided by PayPal and does not hold any customer card details on any Planet Health server at any time .
- Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone. We recommend you create a password that cannot be easily guessed (combination of 6-8 letters and numbers) and change your password from time to time.
COOKIES
A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognise your computer (but not specifically who is using it) upon entering our site . A cookie will typically contain the name of the site from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie. When you visit Planet Health, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit and allow you to carry information across pages of this site and avoid having to re-enter information. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use some of the features of our site if you do this.
WHAT HAPPENS TO MY INFORMATION IF YOUR BUSINESS IS SOLD OR INTEGRATED INTO ANOTHER BUSINESS?
If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Policy.
WHERE CAN I GET MORE INFORMATION ON YOUR PRIVACY POLICY?
If you would like any further information or have any comments about our Privacy Policy, please contact us.
For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the [EEA] [and] [the UK] is Lime Health.
