Shipping Information

HANDLING TIME

We aim to ship the same day for orders made before 9am on business days. Orders after 9am ship the next business day.

 

DELIVERY TIME

AUSTRALIA

Delivery via Australia Parcel Post

SAME-STATE DELIVERIES

Most items will arrive within 2 business days
Some items may take up to 5 business days to arrive

INTERSTATE DELIVERIES

Most items will arrive within 4 business days
Some items may take 6 business days to arrive

In more remote, and regional, areas this can take longer.

UK

Delivery via Royal Mail for orders under £100
Delivery via DPD for orders over £100 

Items will arrive within 2-3 business days

 

SHIPPING COSTS

AUSTRALIA ONLY

$5.95 flat rate for orders under $75
Free delivery for orders over $75

UK ONLY

£4.74 flat rate for orders under £100
Free delivery for orders over £100

 

I PURCHASED MULTIPLE ITEMS, WILL THEY BE SHIPPED TOGETHER?

Yes, your items will all be shipped together as one parcel.

 

WILL YOU GIVE MY DETAILS TO THIRD PARTIES?

Absolutely not. Your information will never be passed on.

 

DELIVERY TERMS

Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

 

DO YOU SHIP INTERNATIONALLY?

qsilica.com only ships within Australia. To shop in the UK visit qsilica.co.uk by clicking on the link or changing countries in the tab within our menu.
Qsilica® is available for purchase for our other international customers at selected retail partners. 

 

RETURNS & REFUNDS

In the event of damaged, faulty or incorrect products being despatched, we are happy for you to return the goods to us. Please contact us within 10 days of receiving your product to ensure we can help you. 

Please note that we do not offer returns or refunds on change of mind purchases.