GENERAL

a) By entering this website, you agree to all of the terms and conditions as set out below.

b) This website is owned and copyright of Planet Health Pty Ltd. (hereinafter called "the website owner")

c) All terms and conditions apply to the website and any other websites or microsites operated by the website owner 

PRIVACY STATEMENT

a) Your privacy is important. By providing personal information such as your name and e-mail address via the forms on this website, you agree to the website owner contacting you with regard to your enquiry. Some forms on this website may also include an optional opt-in check box asking your permission to receive a newsletter or other communication from the website owner.  From time to time, these communications may include links to other web sites which we think may be of interest to you. Your personal information collected on this website will be used solely by the website owner. Under no circumstances will your personal information be sold or made available to any other organisation for their marketing use. In compliance with the EU General Data Protection Regulation (GDPR) we will immediately remove your e-mail address from our communication list by 1) clicking the unsubscribe prompt in the footer of all emails sent from the website owner and 2) contacting us.

b) The website owner is committed to meeting all relevant obligations relating to this website that apply under the Data Protection Act of 1998 (and any subsequent new laws). The website owner will always observe the law in respect of the collection and processing of subject data and will meet any subject access request in compliance with the law. The website owner will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. The website owner will take due care in the collection and storage of any sensitive data and will do its utmost to keep all data accurate, timely and secure.

c) The website owner may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer. Please refer to our separate Cookies page for further helpful information.

d) As a visitor to the site, you may engage in many activities without providing personal information. However, when you order a product from the website owner’s online store, in order to provide these services, the website owner will need to collect contact information such as your name, postal address, email address and phone; and billing information such as the number, expiration date, card type and billing address of your credit card.

The website contains genuine client testimonials and comments but to protect the identity and confidentiality of our clients, some images are representative and do not feature the actual person.

HOW YOUR PERSONAL INFORMATION IS USED

a)       The website owner collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. The website owner may use this information to:

• Process your payment transactions.

• Send you order / renewal confirmations.

• Register your rights, if any, to technical support or other benefits that may be made available to registered users.

• Respond to customer service requests, questions and concerns.

• Send you requested product or service information.

• Keep you informed about special offers, services and selected third parties.

• Investigate, prevent, or take action regarding illegal activities and/or violations of our Terms of Service.

• Meet our research and product/service development needs and to improve our Site, services and offerings; and

• Customize your experience, including targeting our services and offerings to you.

PROTECTION OF YOUR PERSONAL INFORMATION

a)       The Personal Information that you provide in connection with the use of the Site is protected in several ways.

• Your Personal Information resides on secure servers that only selected Planet Health Pty Ltd personnel and contractors have access to via password.

• Your Personal Information is encrypted whenever it is transmitted to Planet Health Pty Ltd

• When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology

b)      We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take in to account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

c)       If you have any questions about security on our Web Sites, you can contact us.

PRIVACY COMPLAINTS

a)       Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

b)      To the extent of the website owner’s processing of your Personal Data is subject to the EU General Data Protection Regulation (GDPR), the website owner relies on its legitimate interests, described above, to process your data. Where the website owner processes certain Personal Data for the company’s own direct marketing purposes, you have a right to object to the website owner’s use of your Personal Data for this purpose at any time by: 1) unsubscribing from all email communications and 2) disabling cookies in your browser’s settings/control panel. Please refer to your browser's user guide for details. In addition, our website has a header bar that allows you to disable our cookies with one click. You may also object to processing by emailing administrator@planethealth.com.au

c)       The website owner takes its users’ privacy concerns seriously. If you believe that the company has not complied with this privacy policy in respect to your personal information and complying with the GDPR you may contact us. In your letter please describe in as much detail as possible the ways in which you believe that the website owner’s Privacy Policy has not been complied with. We will investigate your complaint promptly.

d)      If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us.

CHANGES IN PRIVACY POLICY

a) The website owner reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the Site when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which the website owner can use your Personal Information, you can do so by contacting us. 

LINKS TO THIRD PARTY SITES

a)       Our Site includes links to other Web sites whose privacy practices may differ from those of the website owner. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

SOCIAL MEDIA WIDGETS

a)       Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button, Facebook Pixel, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHILDREN

a)       We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact us to have the data removed.

INTELLECTUAL PROPERTY RIGHTS

a) This web site is published by the website owner and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All copy / text, graphics, images, and all other material on this web site created by the website owner is copyright of the website owner. The website platform and technical infrastructure, all website design, content not created by the website owner, text / copy, imagery, and the typographical arrangement thereof is the intellectual property and copyright of the website developer unless otherwise credited.

b) Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for the website owner's products and services. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution, or republication without the prior written permission of the website owner and the website developer is prohibited.

c) The trademarks, logos and service marks shown on this web site, unless otherwise specified, are the trademarks of the website owner or the website owner has been granted permission to use them by the respective trademark owner. No rights are granted to use any of them in any other manner whatsoever.

d) Any infringement of copyright will result in appropriate legal action being taken against you.

DISCLAIMER AND LIABILITY

a) All warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials, or products included on this web site are hereby expressly excluded to the fullest extent permitted by law.

b) The website owner shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, omissions or the negligence of the website owner, its employees or agents, which arise out of or in connection with the use of this web site or the information, content materials or products included on this website, except in respect of death or personal injury caused by the website owner or its employees' proven negligence.

c) The website owner does not accept any responsibility or liability for access to or material on, any website that is linked from or to this website.

d) The content appearing on this website do not constitute legal, medical, or clinical advice and is provided for general information purposes only. No warranty, whether express or implied is given in relation to this website's content. The website owner shall not be liable for any legal, medical, clinical, technical, editorial, typographical, or other errors or omissions within the information provided on this website.

MISUSE STATEMENT

a)       The website owner reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. We are the final arbiter as to what shall constitute misuse and our decision will be final.

Governing Law

a)       This website is intended primarily for use by persons located and resident within the United Kingdom, including Northern Ireland, the Channel Islands and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.

Offers - general Terms and Conditions

a)       This web site may contain special offers, limited availability offers or other forms of customer purchase incentive. Although unlikely before any specified offer deadline, the website owner reserves the right to amend and/or withdraw any offer at any time without notice. In this instance, only completed sales relating to any offer will be valid. Availability of any offers for an enquiry in progress, where the website owner has not completed a sale, will be at the website owner's sole discretion. Other specific terms and conditions for any offer will be provided in writing as part of the proposal for the provision of goods and services relating to the offer.

Cookies

What are cookies?

a)       Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This might be used to bring up information relevant to that user when they re-visit a website, for example their name, past orders etc.

b)      Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. For example, an e-commerce (online shopping) website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly. 

COOKIE FACT AND FICTION

a)       Cookies are not computer programs and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings. Please note that cookies are device / computer specific, so if you log on to any site from a different computer, ONLY the cookie settings on that computer will apply.

b)      Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users' browsing activities which was a major privacy concern that prompted European and US law makers to take action.

c)       Cookies are used by most websites for a variety of reasons - often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each 'visitor session' is tracked even though no effort is made to try to identify them in person.

d)      The law in the EU now states that you must be able to opt-out from having cookies stored on your computer.

WHY DO WE USE COOKIES?

• We use cookies to make our website easier for you to use
• We use cookies to help stop our online-forms from being used to send spam-email
• We use cookies to monitor usage so we can spot trends and make improvements
• We DO NOT use cookies to identify individuals (and never will)
• We DO NOT store personal information in cookies

We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you indicate that you will "allow" cookies. If you "disable" cookies any interactive functions of the website may not operate. This might include some data-submission via forms, as well as user-registration, user-login, and any other features of the website which cannot work fully without using cookies.

COOKIE LAWS

a)       The original EU legislation that became known as the “E-Privacy Directive“ was published in 2003 and implemented as European Directive - 2002/58/EC. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011”. It is regulated by the Information Commissioner's Office (ICO) www.ico.org.uk who decided that enforcement would commence from 26th May 2012.

HOW DO I DISABLE COOKIES?

You can disable cookies using your browser's settings / control panel. Please refer to your browser's user guide for details. In addition, our website has a header bar that allows you to disable our cookies with one click.

WHAT HAPPENS IF YOU DISABLE COOKIES?

a)       If you decide to disable cookies, most of the website should work as expected although functions that rely on cookies are obviously disabled. These functions include using online forms or any feature that requires a login or person specific preferences. This has a couple of consequences:

b)      If you delete all your cookies you will have to tell us your preferences again

c)       If you use a different device, computer profile or browser you will have to tell us your preferences again

TYPES OF COOKIES

When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we may use:

a)       Essential cookies

These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering, and paying for items, checking your account information, and viewing your order history.

b)      Performance cookies

These cookies allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.

c)       Functionality cookies

These cookies allow us to provide additional functionality on the website and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your website experience.

d)      Targeting cookies

We may also use targeting cookies to track visitors' interest in our products and services. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.